Services

Spare Parts, Rentals & Repairs

SPARE PARTS

Whether you are looking for a manual, spare parts for your high voltage test equipment, or are unsure of what parts you need, the HAEFELY HIPOTRONICS Spare Parts Department is here to help. Our product specialists will assist you in determining the correct parts that you need. We will help you every step of the way—from inquiry to delivery.

In some cases, replacement parts may no longer be available for certain discontinued equipment as some of our units are in operation upwards of 40+ years. In such cases, we will walk you through the process of figuring out the options available to you and suggest the best solution for your needs.

To get in touch with our Spare Parts Department, please click on the blue REQUEST PARTS button the right side of the screen.  You can also contact us via email with your request including model, serial number and any other information that you have available.  This will assist in expediting your request.  We will address any needs and answer any questions that you may have as well as provide you with a free quote. We strive to answer emails within one business day. If you prefer to speak with someone, please call (845) 279-3644.

RENTALS

In case of a repair or replacement, we have various rental units available which can be supplied to you during extensive repairs or long lead time of replacement.  Additionally, our Brewster NY facility is equipped with a mobile Resonant Test Set that is available for rental withing the continental US:

  • 2 module system (600kV, 4Amp output)
  • Tuning range 0-17.5nF
  • Weekly / monthly rental
  • Includes freight and Field Service Engineer

REPAIRS

If you are experiencing any trouble with your equipment, give us a call and after a short discussion, we can determine if someone should come onsite to your facility for further evaluation and repair or if the equipment should be sent to our factory. There are many large HAEFELY HIPOTRONICS systems that have been in operation for 40+ years, and to keep these as well as newer equipment running, we recommend they be evaluated.

  • ON-SITE REPAIR 

HAEFELY HIPOTRONICS offers extensive onsite services to keep your high voltage test equipment functioning properly, enabling you to keep your company producing. Our team of Service Engineers are specialists in the field of high voltage testing, and are available to you both Domestically and Internationally, year round. While onsite, we can also check the overall functionality of the system and evaluate any issues that may be present. Please visit our Inspections & Maintenance page for more information.

  • IN-HOUSE REPAIR 

We offer both basic and extensive in-house repair services as well as calibrations to protect your investments. Please note that any equipment that is being sent here to the factory for evaluation, repair and or calibration, must have an RMA (Return Material Authorization) Number. Please download our easy to use RMA Form by simply clicking the blue RMA Request Form button on the right hand side of this page.